Product Support Specialist

FULL TIME
Quezon City
Posted 5 months ago

JOB SUMMARY

Main Role:

The Product Support Specialist is responsible in implementing and managing business solutions and systems. Is responsible in educating prospective and existing clients about the product; provides support both via remote and onsite. Is responsible in performing necessary testing and documentation.

Duties & Responsibilities:

Management of System

  • Ensure that all System component are properly following client’s requirement
  • Conducts training and collaboration with Field system engineer in the commissioning process
  • Overseeing the actual testing and dry run of the system implementation
  • Provides technical direction to Field system engineer when necessary
  • Testing & Documentation
  • Conducts testing, review and analyse the required documents and client’s business processes.

 

Implementation/Staging

  • Monitors Implementation/Staging process
  • Evaluates and recommends improvement of protocols or SOP in performing actual implementation and conducting training with the end-user

 

Support

  • Assist the Client and provides onsite support whenever necessary and collaborate with immediate superior other possible solutions on encountered issues

 

Qualification:

  • Graduate of Bachelor’s Degree in Accounting Technology, Business Information Technology or equivalent
  • Understands both Accounting processes and business processes.
  • Background in POS and Inventory, SAP system is an advantage.
  • With at least 1 years of work-related experience or fresh graduates are also encourage to apply
  • Willing to do field work
  • Excellent in communication and presentation skills
  • Highly skilled in inter-personal engagement
  • Well-oriented in all facets of customer care services
  • Very keen to details and has analytical skills

Apply Online